CRM简介

Develop An Exceptional 客户服务

How To Exceed Customer Expectations

Excellence in 客户服务

Certified 客户服务 Professional

Social Media and the Evolution Of 客户服务

CRM之间的理论 & 实践

Motivational Techniques for 客户服务 Professionals

The Customer Complaint System: A Tool for 客户服务 Improvement

客户服务管理

Microsoft Dynamics CRM 2011 Installation and Deployment

Microsoft Dynamics CRM 2011 Customization and Configuration

Extending Microsoft Dynamics CRM 2011

Customer 满意度 and Loyalty

赢得服务游戏

How to Deliver An Outstanding 客户服务

Fundamentals Of 客户服务

How to Have a Successful Call Center

Motivational Techniques for 客户服务 Professionals

Secrets for Selling Over the Phone

客户服务 and Support Call Centers

Excellent 客户服务 On The Telephone

处理困难的 & 要求客户

How to Effectively Handle Customer Complaints

Building Rapport and Developing Relationships With Customers

The Customer's 'Perception' Is Usually Right

Creating a Customer Focused Culture

Creating an Environment of 客户服务 Excellence

Customer Research for 专业销售人员

客户服务 and Support Centers

How to Negotiate with Customers: Handling Unreasonable Demands

How to Think Like Your Customers Think

Sales Success Strategies for Prospecting and Cold-Calling

Social Media and the Evolution of 客户服务

Telephone Skills for Administrative and Front-Desk Professionals

Telephone Skills for 客户服务 & 专业销售人员

The Essentials of Front Desk Safety and 安全

Up selling without Fear: Locking Customers into Your Products

客户服务 In 实践

Exceptional 客户服务

Etiquette For Excellent 客户服务

The Customer Relationship Hierarchy

Communicating For Success - Understanding & 被理解

Coaching for Improved 客户服务

Building Powerful Relationships With Customers

Improve Your Telephone Skills - How To Win & 保持客户

Excellent 客户服务 On The Telephone

How Does A Company Improve Its Telephone Technique

Answering Incoming Calls Professionally

Making Outbound Calls Professionally

Questioning Skills For Improving Call Handling Time

Creating A Telephone Charter For Your Company

Creating Memorable First Impressions And Lasting Last Impressions

Designing A Professional 客户服务 Charter

Role Of Customer Relationship Manager (CRM) In Creating A Competitive Edge

B2B CRM & B2C CRM

Changing Times - The Impact Of Technology on CRM

Providing Quality to Customers

Calculating Customer Lifetime Value (CLV)

Identifying 'Perception Points' For Your Organization

Identifying Barriers To Providing Exceptional 客户服务

Understanding Different Customer Feedback Mechanism

Understanding Why The Happy 'Internal Customer' Is More Motivated To Provide

客户服务 & 商务沟通

Creating An Exceptional Service Recovery Mechanism For Enhancing Customer Retention

Using Customer Feedback To Innovate And Stay Ahead Of The Game

Creating A CRM Dashboard - What Gets Measured Can Be Improved

Learning From Case Studies - The Best 实践s In CRM

How To Create Customers For Life

Customer – Focused Innovation

Executive Negotiation: Bargaining For Advantage

客户服务 & 满意度

Outstanding 客户服务s

Facilities Management – Estate Management

CRM Customizing Fundamentals

服务态度

Customer Relationship Management Sales

Sales Effectiveness, How to Cold call and Build new Customer

Time, Stress and Conflict Management

Understanding 客户服务

Appreciating the Legal Aspect of 客户服务

Transforming Customer Complaints into Opportunities

Managing Customer Expectation

How To Exceed Customer Expectations